Implementation &
Installation

Two Levels — One Operating Model

Two Levels — One Operating Model

Two Levels — One Operating Model

The operating model works at two connected levels.

The operating model works at two connected levels.

The operating model works at two connected levels.

Individual & team level implements the model in daily work.

Individual & team level implements the model in daily work.

Organizational level installs the same structure across the organization on top of that foundation.

Organizational level installs the same structure across the organization on top of that foundation.

Level 1

Individual & Team Level

The Time/Power Management Workshop®

The Workshop establishes how work is handled in daily practice.

How work comes in

How the calendar is used

How work gets completed

How commitments are honored

No changes to reporting lines or organizational authority are required.

Workshop Details

Duration

Two consecutive face-to-face days, designed for a maximum of 15 participants.

Location

Delivered in-house at the organization.

Reinforcement

Live online sessions (60 minutes each) over three months, with a maximum of five participants per session.

This reinforcement phase is built into the Workshop.
It stabilizes the operating model under real workload pressure and ensures the discipline holds in daily practice.

This reinforcement phase is built into the Workshop.

It stabilizes the operating model under real workload pressure and ensures the discipline holds in daily practice.

It stabilizes the operating model under real workload pressure and ensures the discipline holds in daily practice.

Results at the Individual and Team Level

Commitments are clear and people honor them

Incomplete work gets completed instead of lingering

Decisions are made within defined boundaries

Constant reshuffling decreases

Execution becomes predictable

Follow-ups happen because someone planned them, not because something broke

Frequently Asked Questions

Does this require organizational restructuring?

No. Implementation at the individual and team level does not require changes to reporting lines or authority structures. In some cases, organizations later choose to install the operating model at organizational level. This is not a prerequisite.

Do participants need specific tools or software?

No. The Workshop is tool-agnostic. Existing tools and communication channels remain in use. It governs how work is handled, not which tools are used.

What happens after the three-month reinforcement period ends?

The reinforcement period stabilizes the structure under real workload conditions. Once the operating model holds, it continues to function without ongoing involvement.

“The biggest change was that things stopped lingering. Work either moved or it didn’t, and that clarity alone changed everything.”

– Operations Lead, Financial Services, UK

Level 2

Organizational Level

The Time/Power Management System

At the organizational level, the operating model is installed where decisions about work and priorities are made. This may apply to a department, division, regional cluster, country operation, or business unit.

Shared rules define how work comes in, what gets prioritized, and how work gets completed.

Execution no longer depends on individual discipline alone. It is carried by the structure.

Installation Process

It is conducted under live workload conditions.

Leadership defines:

How work enters the system

How priorities are set and protected

How commitments are made explicit

How work is completed

How boundaries are enforced across teams

These rules are applied immediately across the unit and tested under real execution pressure.

Installation continues until the rules hold without escalation, manual correction, or constant managerial intervention.

The operating model is in place when execution holds without individual heroics.

Results at the Organizational Level

Teams operate under the same execution rules

Commitments hold across the unit

Work does not accumulate between teams

Priorities are structurally protected

Cross-team execution becomes predictable

Escalations decrease because boundaries are enforced

Clarifying Boundary

This engagement is not defined by size. It is defined by where authority sits to accept work and change priorities.

It does not require organizational restructuring. The operating model governs execution rules, not reporting lines.

“Anyone who describes the training as a time management training did not catch the truth: It is more about combining personal integrity, consistent implementation and a well structured methodology.”

“Anyone who describes the training as a time management training did not catch the truth.

It is more about combining personal integrity, consistent implementation and a well structured methodology.”

– Head of Service Management, Global Technology Company, Germany

OTC International

Operating Model for
High-Volume Work Environments

© 2026 OTC International

All rights reserved.

OTC International

Operating Model for
High-Volume Work Environments

© 2026 OTC International

All rights reserved.

OTC International

Operating Model for
High-Volume Work Environments

© 2026 OTC International

All rights reserved.